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Restore your progress

On your new phone, enter your saved recovery code in Settings. Only progress that reached the server can be restored. Restoring the account signs out its previous session on the old phone. Keep your recovery code private.

Delete your Rooklume account

In the app: connect to the internet and open Settings → Delete online account. If an online game or tournament is in progress, finish participating first. Once deletion succeeds, server account data for both games is deleted and automatic sync is disabled. Local progress stays on your phone.

Without the app: email a deletion request to support@rooklume.com. You do not need to reinstall the app to submit a request. Include your game name if you remember it; do not send your recovery code, access key or passwords.

Before deleting data, support must verify that you own the account. A game name alone is not enough. If you lost both access to your device and your recovery code, tell us: we cannot delete someone else’s data without verifying ownership.

See the privacy policy for the data deleted and how backups are retained.